Branch Support Officer

We need somebody proactive and innovative to train and develop staff across our branches, so they can maximise use of HSBC systems, processes and products. Liaising with the Area Team, you'll stay abreast of new systems, and you'll keep Retail Branch Managers up-to-date with new joiners and systems training requirements. Sharing best practice, providing constructive feedback and writing staff development plans will all be important tasks. With the ability to develop imaginative training solutions, you will also deliver workshops to support national and area systems initiatives and changes.

This role offers real variety, autonomy, and excellent development opportunities for someone who is self-motivated, highly organised and focused. Confident working with minimal supervision and adept at building effective networks and relationships, you’ll be prioritising work according to key business drivers, and you’ll be acting as an ambassador for the Area Team.