The high quality of our products is absolutely vital to HSBC. In Premier we have found something unique to the market. It offers our customers a global credit card, a global service and a global branch network – and those are fantastic services and products for our Premier Relationship Managers to sell.
These unique products and services have increased Premier’s customer appeal. Our service grew by 35% last year and an extensive programme of retail development is underway to provide a network of some 300 Premier centres in all major cities where we operate. That in turn provides Premier Relationship Managers with an immense wealth of career development opportunities.
Beyond that we’re investing in new systems, in learning and development, in reward, recognition and retention, and all this points towards a fantastic working environment for Premier Relationship Managers.