The roles available

Whatever stage of your career you have already reached, with HSBC Insurance you're in a good position to achieve all your career objectives. We run four insurance practices (split between the two broad categories of Insurance and Actuaries & Consultants), which means that we cover virtually every insurance operation you can think of.

Insurance Head Office is a global division that gets involved with ventures like setting up insurance divisions overseas.
Insurance Brokers employs brokers who work in specialised areas of insurance, for example shipping, fine art, life and pensions.
HSBC Actuaries & Consultants Limited (HACL) employs actuaries and consultants within the insurance industry.
And HSBC Insurance UK, which used to be known as Corinthian, is a division dedicated to the car insurance industry.

With such a massive presence in the insurance industry, we're bound to have a role to suit your skill set. See below for some of the key roles we're recruiting for.

Consultants

Our Consultants are critical influencers of people, issues, growth and profitability. As one of this high profile team, you'll hold a portfolio of clients, and your mission will be to retain them and increase their profitability by providing cost-effective, timely, relevant and accurate information, advice and service - personally and through other specialists under your co-ordination.

The challenge is all about mutually productive relationship-building. You'll need to have the credibility to gain the client's confidence, the negotiating skills to set the right fee, and the organisational ability to issue accurate invoices promptly, all the while meeting and beating income budget targets. Ideally you'll have Corporate IFS experience or you may have developed from an HACL Development Consultant role. Either way you'll have got your FPC 1, 2, and 3, and should be working towards AFPC or Advanced Diploma in Financial Planning (particularly G60).

Back to the top

Account Handlers

Part of a team that positively enjoys coming to work, you'll deliver an efficient customer service and develop business as well as excellent and lasting relationships with new and existing customers.

Your role will involve answering queries, keeping in regular touch with customers and keeping the rest of the account team up to date with developments, so you'll need to be an enthusiastic team player with a great telephone style and the flexibility to deal with new tasks in a fast changing environment. To get up to speed, quickly, you'll also need some experience in the insurance business.

Back to the top

Administrative Assistants

Behind every great team there's great admin. You'll be critical to the smooth running of a fast moving office, providing all kinds of secretarial and administrative services and turning your hand to any task that will help us all to meet our targets. It's an interesting, varied and responsible job that you'll do, in which no two days are the same.

Already with some office experience, you'll have plenty of initiative and the confidence to use it. You'll need to know your way around the usual office PC software and have fast, accurate keyboard skills.

Back to the top

Assistant Director

Concentrating on an assigned market sector such as Energy or Marine, you'll be driving growth, change and innovation by taking charge of brokering and client services and making sure that they exceed expectations. Building strong and lasting relationships with new and existing clients, you'll oversee the placement of risks on best terms and in the most appropriate and secure market, and offer sound advice and robust solutions. Imaginative cross selling will also come into play.

This is a stimulating role for an entrepreneur with an astute business mind and a hunger for winning new customers. You'll need sound judgment and the decisiveness to act on it, as well as a drive to achieve personal and team goals. LLMIT, a Diploma in Insurance and a track record in the business will also be needed.

Back to the top

Claims Handlers

The way we handle claims can make or break our reputation. On the one hand we want to delight our customers with the speed of our settlement, on the other we need to be sure that the claim is justified. That's the delicate balancing act you'll juggle on our well respected claims team. You'll not only keep the customer satisfied, but you'll also foster successful and supportive relationships with insurers, underwriters, and loss adjusters to achieve best settlements and keep up to speed with changes in the market.

You'll really get to use your initiative and negotiating skills. To that end you'll need to have enough experience in insurance that you understand its products, the standards expected, and the need for diplomacy as well as efficiency. A watertight administrator, you'll have the confidence to own an issue and see it through to a mutually successful conclusion.

Back to the top

Claims Manager

As the head of our claims team you'll develop, implement and maintain claims strategy, standards, practices and operational plans, taking your recommendations to the MD, and managing the negotiation, administration and settlement of claims in such a way that we maintain customer goodwill while keeping our exposure to financial risk at a minimum.

This is more than a process management challenge and your people skills will be of prime importance as you ensure that your staff have all that they need to do a great job, including training, development and performance review. You'll already have LLMIT and Diploma in Insurance, plus an excellent track record that shows experience in team management and an involvement in claims work.

Back to the top

Claims Technician

When customers have their claims settled painlessly and promptly, they'll not only renew their policy with us but also put in a good word about us to their friends. That's why your job on our claims team is not only functional, but also part of our drive for growth. You'll be taking care of the technicalities in negotiating, administering, settling and paying claims, delivering not just a cheque at the end of the process but genuine customer delight.

To hit the ground running, you'll need a track record in insurance claims administration and LLMIT as well as a CII. Most of all you'll be customer focused, detail conscious, and delivery driven.

Back to the top

Commercial Account Handler

You will provide an effective, proactive client service, delivering technical advice and cost-effective solutions to meet expectations and service standards. You’ll develop and manage excellent relationships with new and existing clients, and you’ll also maintain and develop mutually supportive insurer/underwriter relationships to ensure effective risk placement, overall developing and servicing a client portfolio. You’ll contribute to business objectives, cross sell company products and undertake projects, at all times championing the brand.

With a methodical, organised approach to your work, you’ll have excellent communication skills and be confident dealing with clients at all levels in order to achieve customer satisfaction and best practice. You’ll have a good eye for risk management and you’ll be familiar with both the company and its portfolio of products, which will enable you to implement and deliver upon client plans and business objectives.

Back to the top

Customer Service Adviser

The first point of contact for customers, you'll be our friendly face and voice and our alert eyes and ears as customers ring us or you call them for renewal reviews or invitations, policy amendments and premium proposals. You'll be part of a quick thinking, fast moving, fun and friendly team that gets a buzz out of exceeding our customers' expectations.

You'll need experience in insurance and/or telesales, a clear telephone voice and attentive listening skills, as opportunities to cross-sell arise often in the conversations you have with our customers.

Back to the top

Divisional Director

You'll have our reputation as well as our business performance in your safe and skilled hands in this high level role. Building, leading and inspiring a production and service team to excel at business development, broking and client services, you'll also help to prepare strategies, standards, practices, operational plans and budgets, while simultaneously cultivating customer, company and underwriter relationships.

For this pivotal role in our business growth, you'll need to have substantial experience in insurance broking, and an impressive track record of success and career development including team building and management.

Back to the top

Executive Director

Visionary thinking, inspiring and developing others, making our brand and our business stand head and shoulders above all others, all this and more comes together in this high profile role driving change and innovation. You'll be servicing and developing a portfolio of new and existing clients to achieve demanding brokerage targets, which you'll meet and beat through your highly motivated servicing teams.

Already LLMIT qualified and with an Advanced Diploma in Insurance, you'll have a pretty impressive track record in the insurance business as well as sound product knowledge. On top of that you'll need to be an approachable and supportive people manager with an infectious enthusiasm for delivering results.

Back to the top

Insurance Technician

Our technical command of insurance helps to give us a business edge and better satisfy our customers' needs. You'll be part of a key team placing risks on best terms in the best places, offering knowledgeable technical advice, resolving customer queries, issuing policy wording, producing endorsements, certificates, and invoices, all against tight deadlines and to demanding standards. You'll also find yourself handling some interesting project work from time to time.

Already with a CII, you'll have worked in insurance long enough to know its technicalities and talk to customers with confidence and credibility.

Back to the top

New Business Adviser

If you excel at selling and want to become the best in the business, you'll love being part of our enthusiastic new business team. Working to collective goals as well as your own personal targets, you'll always be willing to go the extra mile to convince potential customers that we're absolutely the right insurance partner for them. Switching effortlessly between incoming and outbound calls, you'll listen attentively to what customers are looking for and offer products to match and make the sale.

With a keen ear for an opening and a sharp eye for an opportunity, you'll have experience in both insurance and telesales… not to mention a real passion for new business.

Back to the top

New Business Producer

Why just meet targets when you could beat them out of sight? That's the attitude we value on our dynamic new business team. Managing your own workload and switching effortlessly between incoming and outbound calls, you'll find out what your customers need and find the product that matches their requirements most closely. That will mean scouting around different insurers to get the right offering at the right price, and then delighting your customer with the quality of your helpful service so much that they come back for more.

Endlessly positive and tirelessly target oriented, you'll already have shown what you're made of in another insurance and/or telesales environment where you've demonstrated a talent for new business production.

Back to the top

Project Manager

Success and outstanding service doesn't happen by accident. We set demanding brokerage targets and plan carefully our profitable business growth, setting out clearly defined projects to take us where we want to go. You'll be responsible for their successful delivery, on time, on brief, and on budget. A key player in our drive for change and innovation, you'll develop, implement and maintain client plans, research customer needs, offer sound advice, and produce robust cost-effective solutions whilst championing our brand and values in all your dealings with clients, insurers and other organisations.

Customer focused and delivery driven, you'll be a self starter and strong finisher with a track record of managing projects for large multinationals. A background in insurance and an Advanced Diploma in Insurance will be needed, too.

Back to the top

Regional Development Director

You will lead and fully manage a sales team to achieve a designated brokerage target and profitable business growth for a specific region. You'll lead on operational strategy, implementing high standards of practice and optimising resources, evaluating performance to ensure that your team reaches their full potential. You'll also develop and manage new business relationships and sales solutions, identify market gaps, create direct reports and manage both new products and new projects. Naturally, you'll champion the HSBC brand and values whilst representing them at senior level, both internally and externally.

As a forward thinking, motivated leader you'll be able to bring out the best in your team, and you'll have a natural eye for strategy and development. You'll be capable of making effective, productive decisions and you'll know the market and the brand inside out, ensuring that you'll be the first person to discover and effectively utilise gaps in the market.

Back to the top