Opportunities in Swansea
Date of print 21/09/2014
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Swansea

If you'd like to learn more about these roles before applying, join us at one of our information days -

Friday 19 September 8.30am - 4.30pm

To attend, please register your interest with the recruitment team swansea.recruitment.team@hsbc.com who can provide full details.

We'd love to meet you to discuss your ambitions and goals.

Commercial Service Associate, Swansea call centre
Starting salary £16,200

You don’t have to look far to reach your full potential. You can deliver your greatest performance a five minute drive from the Liberty Stadium.
 
This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts.  What’s more, you’ll have access to our free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

We’re open from 8.00am - 10pm, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.

As a Commercial Service Associate, you will deal exclusively with commercial customers, and will be responsible for providing great service over the phone. Taking ownership and resolving your customers’ queries is paramount, as is making the most of your customer service skills to identify exactly what they need. You’ll use your knowledge of our products and services to meet and exceed those needs, and help them get their business where they want it to be. And you’ll enjoy the recognition you deserve.

We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.  A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times. We’re looking for individuals who can share examples of their significant customer service experience.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team, and if you’ve got plenty of ambition, you could take your career anywhere with us.

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Click here to apply.

Customer Service - Premier Associate, Swansea call centre
Starting salary £17,350

You don’t have to look far to reach your full potential. You can deliver your greatest performance a five minute drive from the Liberty Stadium.

This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to our free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

We’re open from 8.00am - 10pm, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.

As part of our Premier team, you’ll be dealing exclusively with high net worth customers. They are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests. When taking calls, you’ll make the most of your communication skills to identify your customers’ needs. And you’ll use your product and service knowledge to ensure the customer has an excellent experience every time. Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past.

We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.
A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as on the job coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team in Swansea, and if you’ve got plenty of ambition, you could take your career anywhere with us.

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Click here to apply.


Part time Commercial Service Associate, Swansea call centre
Starting salary £16,200 pro rata

You don’t have to look far to reach your full potential. You can deliver your greatest performance a five minute drive from the Liberty Stadium.

This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to our free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

We’re open from 8.00am - 10pm, Monday to Sunday. This is a part time role up to 25 hours per week, 9am – 2pm Monday to Friday and alternate Saturdays (with Tuesday or Wednesday off), although you’ll need some flexibility to accommodate our customers’ needs.

As a Commercial Service Associate, you will deal exclusively with commercial customers, and will be responsible for providing great service over the phone. Taking ownership and resolving your customers’ queries is paramount, as is making the most of your customer service skills to identify exactly what they need. You’ll use your knowledge of our products and services to meet and exceed those needs, and help them get their business where they want it to be. And you’ll enjoy the recognition you deserve.

A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times. We’re looking for individuals who can share examples of their significant customer service experience.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with comprehensive training tailored, both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes

So join our team, and if you’ve got plenty of ambition, you could take your career anywhere with us.

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc

Click here to apply.

Part time Premier Associate, Swansea call centre
Starting salary £17,350 pro rata

You don’t have to look far to reach your full potential. You can deliver your greatest performance a five minute drive from the Liberty Stadium.

This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to our free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

We’re open from 8.00am - 10pm, Monday to Sunday. This is a part time role up to 24 hours per week, 9.30am – 2pm Monday, Tuesday, Thursday and Friday; and 8am – 2pm Saturday or Sunday, although you’ll need some flexibility to accommodate our customers’ needs.

As part of our Premier team, you’ll be dealing exclusively with high net worth customers. They are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests. When taking calls, you’ll make the most of your communication skills to identify your customers’ needs. And you’ll use your product and service knowledge to ensure the customer has an excellent experience every time. Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past.

We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs. A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support, with a comprehensive training plan, both in the classroom and in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team in Swansea, and if you’ve got plenty of ambition, you could take your career anywhere with us.

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Click here to apply.

Customer Service Associate - Mortgages, Swansea Call Centre

Starting salary £16,350

You can deliver your greatest performance a five minute drive from the Liberty Stadium.

All roles offer an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What's more, you'll have access to our free onsite and offsite parking, as well as an internet cafe and subsidised sports and social club.

We're open from 8am - 10pm, Monday to Sunday and operate varying shift patterns within those hours, so you'll need to be flexible to accomodate our customers' needs.

As a key member of our Mortgage Team, you’ll be responsible for providing high quality, customer driven service relating to mortgages.  You'll genuinely enjoy telephone contact with our customers, and with your exceptional knowledge of key products and services, you’ll be generating and maintaining our customer loyalty every time.

We strive to put the customer at the heart of everything we do. Focusing on their needs is essential to identify the ways in which we can help, and with demonstratable experience in a previous customer facing role, you’ll be able to build meaningful relationships to deliver a world class service.

As a strong communicator, you will be able to confidently discuss non-regulated products such as mortgages, bank accounts and personal loans with customers, and compile applications whilst dealing with everyday queries. Your positive and conscientious approach will ensure quality standards are always maintained.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We'll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You'll have all the individual development opportunities you need to go further, not just here, but in other areas of the business - maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team in Swansea and, if you’ve got plenty of ambition, you could take your career anywhere with us.

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Click here to apply

Training and rewards

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support and training to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, we’ll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just in Swansea but in other areas of the business – maybe even another part of the world.

So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.


The recruitment process

In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.

The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.

Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.

If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com

To contact HSBC directly, please email - HSBC.Recruitment@hsbc.com 

Location Info

This location serves our HSBC Direct function - resolving customer queries and helping to find the right financial products and services for them.

Swansea

HSBC Direct
Ty Dyffryn
12 Atlantic Close
Swansea Enterprise Park
Swansea
SA7 9FJ

Enter your postcode for directions to this location
Drive  Walk 

Get a sneak peek inside our Swansea contact centre, and find out what some of our employees have to say about building a career within HSBC.

Whichever role or location you apply for, the process will be broken down into the following stages:

1) Find a vacancy & apply

The first step is to search for an appropriate vacancy and complete a simple application form via our website. This will first require you to agree to the terms and conditions of your application before asking for basic information about yourself, as well as your CV or an account of your recent work experience. Do not rush this stage. Even though it shouldn't take long to complete, allow yourself plenty of time to get it right.

2) Job match profile

You'll then need to complete a job match profile online. Typically, you'll receive instructions on how to undertake this questionnaire within 48 hours of your initial application.

3) Telephone interview

The next step is a 30-40 minute telephone interview based around the key skills required for the role you've applied for. Taking place at a time to suit you, this will examine your motivations for the role together with your communication skills.

4) Credit check

An important part of the application process, this check will include CCJs, bankruptcy and delinquent debts registered (e.g. defaulted on payments to a loan which has not been paid in full). Full details on this are contained within the terms and conditions of your application.

5) Final interview

The final stage of the process is a face-to-face interview or selection centre. Typically, this appointment will last around one hour, and will again focus on how your skills and experiences match with our requirements. It will also give you an opportunity to ask any questions you have about the role and HSBC.
You'll be advised of our decision within seven days of the interview or selection centre. If you are successful, you'll then be invited to join an initial induction course that will tell you all you need to know about a career with HSBC.

6) Criminal Record Search

As we process your application, we will also need to see a Criminal Records Disclosure report for you. Having a criminal record does not necessarily mean that you won't get the job. This will depend on the nature of the position you're applying for, together with the circumstances and the background of any offences.

7) Referencing

All our offers will be subject to satisfactory pre-employment references. While we're preparing your contract and terms and conditions of employment, we'll begin obtaining references.

 

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