Commercial Service Associate, Swansea call centre
All roles offer an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. Starting salary £16,200
35 hours per week. Shifts between the hours of 8.00am - 10.00pm, Monday to Sunday.
You can make a great impression on customers just a five minute drive from Liberty Stadium.
Here in our Swansea call centre, where we deal exclusively with commercial customers, you’ll be responsible for providing great service over the phone. Taking ownership and resolving your customers’ queries is paramount, as is making the most of your customer service skills to identify exactly what they need. You’ll use your knowledge of our products and services to meet and exceed those needs, and help them get their business where they want it to be. And you’ll enjoy the recognition you deserve.
We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs. A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.
Click here to apply.
Premier Associate, Swansea call centre
All roles offer an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. Starting salary £17,350
35 hours per week. Shifts between the hours of 7.00am - 10.00pm, Monday to Sunday
You don’t have to look far to reach your full potential. You can deliver your greatest performance a ten minute drive away from Swansea city centre.
As part of our Premier team, you’ll be dealing exclusively with high net worth customers. These are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests. When taking calls, you’ll make the most of your communication skills to identify your customers’ needs. And you’ll use your product and service knowledge to ensure the customer has an excellent experience every time.
Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past.
We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.
A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.
So join our team in Swansea and, if you’ve got plenty of ambition, you could take your career anywhere with us.
Click here to apply.
Training and rewards
In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support and training to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, we’ll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just in Swansea but in other areas of the business – maybe even another part of the world.
So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.
The recruitment process
In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.
The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.
Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.
If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com
Whichever role or location you apply for, the process will be broken down into the following stages:
1) Find a vacancy & apply
The first step is to search for an appropriate vacancy and complete a simple application form via our website. This will first require you to agree to the terms and conditions of your application before asking for basic information about yourself, as well as your CV or an account of your recent work experience. Do not rush this stage. Even though it shouldn't take long to complete, allow yourself plenty of time to get it right.
2) Job match profile
You'll then need to complete a job match profile online. Typically, you'll receive instructions on how to undertake this questionnaire within 48 hours of your initial application.
3) Telephone interview
The next step is a 30-40 minute telephone interview based around the key skills required for the role you've applied for. Taking place at a time to suit you, this will examine your motivations for the role together with your communication skills.
4) Credit check
An important part of the application process, this check will include CCJs, bankruptcy and delinquent debts registered (e.g. defaulted on payments to a loan which has not been paid in full). Full details on this are contained within the terms and conditions of your application.
5) Final interview
The final stage of the process is a face-to-face interview or selection centre. Typically, this appointment will last around one hour, and will again focus on how your skills and experiences match with our requirements. It will also give you an opportunity to ask any questions you have about the role and HSBC.
You'll be advised of our decision within seven days of the interview or selection centre. If you are successful, you'll then be invited to join an initial induction course that will tell you all you need to know about a career with HSBC.
6) Criminal Record Search
As we process your application, we will also need to see a Criminal Records Disclosure report for you. Having a criminal record does not necessarily mean that you won't get the job. This will depend on the nature of the position you're applying for, together with the circumstances and the background of any offences.
All our offers will be subject to satisfactory pre-employment references. While we're preparing your contract and terms and conditions of employment, we'll begin obtaining references.