The following roles represent the kind of opportunities available at our Manchester locations. However, we won't always be looking to recruit for all roles. To apply for a position you'll first need to search our current vacancies.
UK Service Delivery Administrator
You'll handle often complex queries, helping to provide the kind of high-quality solutions and service our internal and external customers expect. You'll also carry out a variety of administrative tasks.
You'll process, allocate and follow up all payments received onto customers' accounts. You'll also ensure that outstanding payment queries are resolved and customer accounts are effectively maintained.
Customer Resolutions Officer
You'll act as a referral point, providing advice, support and guidance to other departments receiving complaints. You'll resolve all serious complaints and complex enquiries in accordance with the bank's agreed policies and legislative regulations.
Team Leader - Settlements and Reconciliations
You'll lead, motivate and develop a team to ensure high-quality service levels. You'll use reports and MI to ensure that the team settles and reconciles the business accounts within agreed service levels. You'll also ensure all outstanding items on all suspense accounts are investigated and explained.
Senior Processing Clerk
You'll review and process back-office operational activities to agreed levels of accuracy and productivity. You'll also take referrals as and when required, answering phone calls and dealing with any customer complaints or queries.
Team Leader - Central Operations
You'll lead, motivate and develop a team to ensure high-quality service levels. You'll create an environment where skills and knowledge are openly shared to achieve team and business goals, ensuring satisfactory resolution of enquiries and/or complaints from our internal and external customers.
You'll provide sales ledger management services, handling all debt collection activity on behalf of clients and minimising the risks of losses. This will involve making outbound calls and receiving inbound calls to/from clients' debtor customers.
Customer Service Representative - Central Operations
You'll ensure that all customer instructions and requests are correctly interpreted and acted upon. You'll also ensure that any common fraud, errors and irregular transactions are identified and escalated in a timely and appropriate manner.
New Accounts Controller
You'll be responsible for opening up new customer accounts accurately and within deadlines, also amending existing customer details and contacting clients to resolve any queries.
To contact HSBC directly, please do so via one of the options below:
These locations all serve our UK Service Delivery function - providing essential customer and business support services.
Manchester Regent Place
Manchester Moss Lane
Manchester Hardman Square
4 Hardman Square
Whichever role or location you apply for, the process will be broken down into the following stages:
1) Find a vacancy & apply
The first step is to search for an appropriate vacancy and complete a simple application form via our website. This will first require you to agree to the terms and conditions of your application before asking for basic information about yourself, as well as your CV or an account of your recent work experience. Do not rush this stage. Even though it shouldn't take long to complete, allow yourself plenty of time to get it right.
2) Job match profile
You'll then need to complete a job match profile online. Typically, you'll receive instructions on how to undertake this questionnaire within 48 hours of your initial application.
3) Telephone interview
The next step is a 30-40 minute telephone interview based around the key skills required for the role you've applied for. Taking place at a time to suit you, this will examine your motivations for the role together with your communication skills.
4) Credit check
An important part of the application process, this check will include CCJs, bankruptcy and delinquent debts registered (e.g. defaulted on payments to a loan which has not been paid in full). Full details on this are contained within the terms and conditions of your application.
5) Final interview
The final stage of the process is a face-to-face interview or selection centre. Typically, this appointment will last around one hour, and will again focus on how your skills and experiences match with our requirements. It will also give you an opportunity to ask any questions you have about the role and HSBC.
You'll be advised of our decision within seven days of the interview or selection centre. If you are successful, you'll then be invited to join an initial induction course that will tell you all you need to know about a career with HSBC.
6) Criminal Record Search
As we process your application, we will also need to see a Criminal Records Disclosure report for you. Having a criminal record does not necessarily mean that you won't get the job. This will depend on the nature of the position you're applying for, together with the circumstances and the background of any offences.
All our offers will be subject to satisfactory pre-employment references. While we're preparing your contract and terms and conditions of employment, we'll begin obtaining references.