Customer Service Associate, Hamilton call centre
This role offers an attractive total reward package with discretionary performance bonus every six months, flexible benefits, excellent pension scheme and employee discounts. Starting salary £16,350
You don’t have to look far to do something new. You’ll find a different way to deliver the best customer service just 15-minutes from Hamilton town centre.
Here you’ll be dealing exclusively with our HSBC Advance customers. They pay monthly fees for their accounts, and they expect to get a level of service to match. So, while dealing with a range of enquiries – from travel insurance to life cover, breakdown assistance and more - you’ll be expected to go above and beyond for your customers.
Matching products and services to peoples’ needs, you’ll provide them with exactly the same professional treatment they’d receive face-to-face. It’s a great way to build on your existing customer service skills.
We work to put the customer at the heart of everything we do, so it’s vital that you can focus on their needs. A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.
So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.
Click here to apply.
Training and rewards
In return, we'll do everything we can to help you thrive in our sociable working environment. We'll give you plenty of support and training to help you meet your targets. Your hard work will be recognised. And, as you progress, we'll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just here, but in other areas of the business - maybe even another part of the world.
The recruitment process
In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.
The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.
Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.
If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com
To contact HSBC directly, please email - HSBC.Recruitment@hsbc.com
This location serves our HSBC Direct function - resolving customer queries and helping to find the right financial products and services for them.
Hamilton International Technology Park
Get a sneak peek inside our Hamilton contact centre, and find out what some of our employees have to say about building a career within HSBC.
Whichever role or location you apply for, the process will be broken down into the following stages:
1) Find a vacancy & apply
The first step is to search for an appropriate vacancy and complete a simple application form via our website. This will first require you to agree to the terms and conditions of your application before asking for basic information about yourself, as well as your CV or an account of your recent work experience. Do not rush this stage. Even though it shouldn't take long to complete, allow yourself plenty of time to get it right.
2) Job match profile
You'll then need to complete a job match profile online. Typically, you'll receive instructions on how to undertake this questionnaire within 48 hours of your initial application.
3) Telephone interview
The next step is a 30-40 minute telephone interview based around the key skills required for the role you've applied for. Taking place at a time to suit you, this will examine your motivations for the role together with your communication skills.
4) Credit check
An important part of the application process, this check will include CCJs, bankruptcy and delinquent debts registered (e.g. defaulted on payments to a loan which has not been paid in full). Full details on this are contained within the terms and conditions of your application.
5) Final interview
The final stage of the process is a face-to-face interview or selection centre. Typically, this appointment will last around one hour, and will again focus on how your skills and experiences match with our requirements. It will also give you an opportunity to ask any questions you have about the role and HSBC.
You'll be advised of our decision within seven days of the interview or selection centre. If you are successful, you'll then be invited to join an initial induction course that will tell you all you need to know about a career with HSBC.
6) Criminal Record Search
As we process your application, we will also need to see a Criminal Records Disclosure report for you. Having a criminal record does not necessarily mean that you won't get the job. This will depend on the nature of the position you're applying for, together with the circumstances and the background of any offences.
All our offers will be subject to satisfactory pre-employment references. While we're preparing your contract and terms and conditions of employment, we'll begin obtaining references.