Customer Service Associate, Hamilton call centre
Starting salary £16,350
You don’t have to look far to do something new. You’ll find a different way to deliver the best customer service just 15 minutes from Hamilton town centre.
This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to free car parking facilities, a subsidised onsite gym, as well as nursery and chillout room.
We’re open from 7.00am - 12.00am, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.
Here you’ll be dealing exclusively with our HSBC Advance customers. They pay monthly fees for their accounts, and they expect to get a level of service to match. So, while dealing with a range of enquiries – from travel insurance to life cover, breakdown assistance and more - you’ll be expected to go above and beyond for your customers. Matching products and services to people’s needs, you’ll provide them with exactly the same professional treatment they’d receive face-to-face. It’s a great way to build on your existing customer service skills and progress your career with us.
We work to put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.
A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times. We’re looking for individuals who can share examples of their significant customer service experience.
In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training, both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.
Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.
So join our team, and if you’ve got plenty of ambition, you could take your career anywhere with us.
Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.
At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Plc.
To contact HSBC directly, please email - HSBC.Recruitment@hsbc.com
This location serves our HSBC Direct function - resolving customer queries and helping to find the right financial products and services for them.
Hamilton International Technology Park
Get a sneak peek inside our Hamilton contact centre, and find out what some of our employees have to say about building a career within HSBC.
Whichever role or location you apply for, the process will be broken down into the following stages:
1) Find a vacancy & apply
The first step is to search for an appropriate vacancy and complete a simple application form via our website. This will first require you to agree to the terms and conditions of your application before asking for basic information about yourself, as well as your CV or an account of your recent work experience. Do not rush this stage. Even though it shouldn't take long to complete, allow yourself plenty of time to get it right.
2) Job match profile
You'll then need to complete a job match profile online. Typically, you'll receive instructions on how to undertake this questionnaire within 48 hours of your initial application.
3) Telephone interview
The next step is a 30-40 minute telephone interview based around the key skills required for the role you've applied for. Taking place at a time to suit you, this will examine your motivations for the role together with your communication skills.
4) Credit check
An important part of the application process, this check will include CCJs, bankruptcy and delinquent debts registered (e.g. defaulted on payments to a loan which has not been paid in full). Full details on this are contained within the terms and conditions of your application.
5) Final interview
The final stage of the process is a face-to-face interview or selection centre. Typically, this appointment will last around one hour, and will again focus on how your skills and experiences match with our requirements. It will also give you an opportunity to ask any questions you have about the role and HSBC.
You'll be advised of our decision within seven days of the interview or selection centre. If you are successful, you'll then be invited to join an initial induction course that will tell you all you need to know about a career with HSBC.
6) Criminal Record Search
As we process your application, we will also need to see a Criminal Records Disclosure report for you. Having a criminal record does not necessarily mean that you won't get the job. This will depend on the nature of the position you're applying for, together with the circumstances and the background of any offences.
All our offers will be subject to satisfactory pre-employment references. While we're preparing your contract and terms and conditions of employment, we'll begin obtaining references.