If you'dd like to learn more about these roles before applying, join us at our open day:
Thursday 13th March, 5pm - 7pm
To attend, please register your interest with the recruitment team firstname.lastname@example.org who can provide full details.
We'd love to meet you to discuss your ambitions and goals.
Premier Associate, Edinburgh call centre
All roles offer an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. Starting salary £17,350
You don’t have to look far to reach your full potential. You can deliver your greatest performance just off the South Gyle Broadway. As part of our Premier Customer Service team, you’ll be dealing exclusively with high net worth customers. These are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests.
Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past. We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs. A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.
Click here to apply.
Training and rewards
In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support and training to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, we’ll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just in Edinburgh, but in other areas of the business – maybe even another part of the world.
So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.
The recruitment process
In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.
The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.
Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.
If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com