Customer Service - Premier Associate, Edinburgh call centre
Starting salary £17,350
You don’t have to look far to reach your full potential. You can deliver your greatest performance just off the South Gyle Broadway.
This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to free parking, as well as chill out rooms and our onsite restaurant.
We’re open from 8am - 10pm, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.
As part of our Premier Customer Service team, you’ll be dealing exclusively with high net worth customers. They are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests. Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past.
We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.
A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.
In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.
Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.
So join our team in Edinburgh, and if you’ve got plenty of ambition, you could take your career anywhere with us.
Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.
At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Plc.
Training and rewards
In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support and training to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, we’ll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just in Edinburgh, but in other areas of the business – maybe even another part of the world.
So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.
The recruitment process
In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.
The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.
Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.
If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com