Opportunities in Edinburgh
Date of print 30/10/2014
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Edinburgh

 

Customer Service - Premier Associate, Edinburgh call centre
Starting salary £17,350

 

You don’t have to look far to reach your full potential. You can deliver your greatest performance just off the South Gyle Broadway.

 

This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to free parking, as well as chill out rooms and our onsite restaurant.

 

We’re open from 8am - 10pm, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.
 
As part of our Premier Customer Service team, you’ll be dealing exclusively with high net worth customers. They are people who demand exceptional levels of service, so you must be prepared to go above and beyond as you handle everything from balance enquiries to overseas payment requests. Customer service roles don’t get much more challenging. So, to rise to that challenge, you’ll need to be able to show us where you’ve gone the extra mile for customers in the past.

We put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.


A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times.

 

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

 

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team in Edinburgh, and if you’ve got plenty of ambition, you could take your career anywhere with us.

 

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.


At HSBC we are open to different ideas and cultures and live by our values of being dependable, open and connected. HSBC is committed to building a culture where all employees are valued, respected and opinions count.  We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

Issued by HSBC Bank Plc.

 

Click here to apply.

 

Customer Service – PPI, Edinburgh call centre
Starting salary £16,947

 

You don’t have to look far to reach your full potential. You can deliver your greatest performance just off the South Gyle Broadway.

 

This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to free parking, as well as chill out rooms and our onsite restaurant.

 

Our dedicated contact centre is open 8am to 10pm every day, and your shifts will be compressed into 3 days between Monday and Friday, from 8am to 9pm.

As a member of our PPI team, within our Complaints Centre in Edinburgh, you’ll play a key role – building relationships and performing administration to identify and deliver our customers’ often-complex needs. We’ll look to you handle inbound and outbound calls to investigate PPI complaints and queries, taking ownership and resolving issues while complying with internal and external regulations. It’s all about putting our customers first, treating them fairly and objectively while staying aware of any commercial consequences for us.

 

This is a great opportunity to work in a challenging, fast-paced environment, where you can develop your career and grow your customer service and administration skills as part of a dynamic culture.

 

We’re looking for experienced customer service professionals who can understand our customers and deliver an excellent service every time. You’ll need to work well under tight deadlines and to strict rules and regulations, as well as an ability to adapt to changing requirements.

 

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 6 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

 

So join our team, and if you’ve got plenty of ambition, you could take your career anywhere with us.

 

Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

 

Click here to apply.


Training and rewards

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support and training to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, we’ll help you plan a structured career path - with all the individual development opportunities you need to go further. Not just in Edinburgh, but in other areas of the business – maybe even another part of the world.

 

So join our team and, if you’ve got plenty of ambition, you could take your career anywhere with us.

 

The recruitment process

 

In the recruitment process, we'll be looking to see whether you have the skills outlined above. So if you're invited for interview, it's important that you prepare for it. This will help ensure you are confident and articulate on the day.

The recruitment process involves you completing an online application and questionnaire, plus a values-based telephone interview (HSBC values are Dependable, Open and Connected), as well as a face-to-face interview. Interviews are competency-based, which means we'll be asking you to talk about specific instances where you have displayed the qualities needed to succeed in the role. It's really worth having a think about the kind of examples you might give us before the interview.

Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.

If you have any problems whilst completing your application please email: HSBC.Recruitment@hsbc.com

 

 

Location Info

This location serves our HSBC Direct function - resolving customer queries and helping to find the right financial products and services for them.

Edinburgh

HSBC Direct
11/12 Lochside Place
Edinburgh Park
Edinburgh
EH12 9HA

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