Call Centres & Support

The following roles represent the kind of opportunities available at our two Birmingham locations. However, we wont always be looking to recruit for all roles. To apply for a position you'll first need to search our vacancies.

Make sure that this role is the right one for you, as you can only apply for one role at a time. Also remember - if, for whatever reason, you're unsuccessful, you cannot reapply, or apply for the same role at a new location, within six months of your application. You can, however, apply for an entirely different job within HSBC.

Part-time Collections Advisor You'll use your skills to help customers who may be experiencing financial difficulties. A good listener, with an appreciation of the issues people can face in their daily lives, you'll negotiate solutions that help them resolve overdue payments. Click here to apply.

Customer Service Representative Delivering a first class service to our Premium customers, you’ll be the voice they hear to help them with a variety of Card related queries, so you’ll need to make a favourable impression from the first hello to the end of every call. It’s about consistently high levels of service and energy, so we’re looking for bright, attentive individuals who can hit the right note from word go and make customers feel valued.

Customer Service Representative  Responsible for providing customer driven service you will achieve standards for productivity, efficiency and quality. You will ensure that instructions/requests are correctly interpreted and fully "owned" and actioned. You will also ensure that any common errors/compaints/irregular transactions are identified and escalated in accordance with procedures in a timely manner.

Team Leader We are seeking an experienced candidate to join us a in one of our key roles as a Team Leader. You will have the proven ability to lead, motivate and develop individuals and in particular you’ll have previously managed a team of people to deliver excellent customer service.

Complex Chargebacks Advisor Our new Centre of Excellence will be the hub of all operational support for our UK Cards business.  The Centre's success will depend on our people.  People like you, who are passionate about delivering exceptional service.  You'll plan and prioritise your workload in order to deliver high quality work on time and you'll support the team, recognise when assistance is needed helping colleagues to deal with challenging circumstances. 

Process Administrator With a wide range of opportunities in a number of different Processing teams, you'll undertake complex processing work, provide direct customer contact, either by phone or through written communication, and offer an unrivalled quality service and experience for customers. Why? Because you care and are constantly driven to understand and identify the best service solutions for them.

Processing Clerk You'll handle often complex queries and carry out a range of activities for financial processes, quickly establishing rapport with customers and building lasting relationships.

Team Manager You will lead, drive and develop a team of support staff to ensure that a cost-effective, efficient and regulatory compliant processing culture is achieved.

Credit Officer - CCS You'll resolve problem lending situations (mainly related to mortgage arrears and insolvency) and achieve repayment of outstanding debts, all while providing a high quality service to customers.

Credit Officer - Central Underwriting Unit You'll carry out credit approvals for mortgage and unsecured lending applications through effective risk assessment, helping to ensure responsible decisions are made.

Customer Service Officer - Complaints You'll focus on resolving customer and debtor complaines arising from collections and recovery services. You'll play a key part in protecting the Bank's position while ensuring customers enjoy a positive experience.

Debt Recovery Officer You'll focus on maximising the recovery of outstanding debts from former customers using effective negotiation and settlement techniques, ensuring the highest levels of customer service at all times.

UK Service Delivery Administrator You'll handle often complex queries, helping to provide the kind of high-quality solutions and service our internal and external customers expect.

Payments Administrator You'll process, allocate and follow up all payments received onto customers' accounts. You'll also ensure that outstanding payment queries are resolved and customer accounts are effectively maintained.

Customer Resolutions Officer You'll act as a referral point, providing advice, support and guidance to other departments receiving complaints. You'll resolve all serious complaints and complex enquiries in accordance with the Bank's agreed policies and legislative regulations.

Team Leader - Settlements and Reconciliations You'll lead, motivate and develop a team to ensure high-quality service levels. You'll use reports and MI to ensure that the team settles and reconciles the business accounts within agreed service levels. You'll also ensure all outstanding items on all accounts are investigated and explained.

Team Leader - Central Operations You'll lead, motivate and develop a team to ensure high-quality service levels. You'll create an environment where skills and knowledge are openly shared to achieve team and business goals, ensuring satisfactory resolution of enquiries and/or complaints from our internal and external customers.

Credit Controller You'll provide sales ledger management services, handling all debt collection activity on behalf of clients and minimising the risk of losses. This will involve making outbound calls and receiving inbound calls to/from clients' debtor customers.

Customer Service Representative - Central Operations You'll ensure that all customer instructions and requests are correctly interpreted and acted upon. You'll  also ensure that any common fraud, errors and irregular transactions are identified and escalated in a timely and appropriate manner.

New Accounts Controller You'll be responsible for opening up new customer accounts accurately and deadlines, also amending existing customer details and contacting clients to resolve any queries.