Date of print 23/12/2014
1,670 branches in England, Wales, Scotland and N. Ireland...
Get to know your community and provide the service it needs...
Opportunities in customer service and retail management...
No previous banking experience necessary...
Competitive salaries and outstanding benefits for all...
Explore other opportunities

Who are we looking for?

There are two areas within retail: customer service and management.  

Each offers a variety of different roles and opportunities for you to progress. All you need to do is decide where to start. 

HSBC branchAre you up for dealing directly with customers as they walk  through our doors?
Could you meet their current needs while identifying future ones?
All while ensuring they're always happy with the service they receive?

If so, you might like to consider one of our in-branch
customer-facing roles:

 

  

Cashier
Key members of our in-branch teams, our Cashiers help identify and meet the day-to-day needs of customers, performing basic financial transactions and ensuring a positive experience. This role would suit someone who is friendly, efficient, helpful, calm under pressure and, above all, capable of focusing on the customer
at all times.

 

We currently have opportunities throughout the UK.
Click here to search for all available opportunities in the 'customer service and sales' job category.

 

Customer Service Officer
Working on the branch ‘sales floor’, our Customer Service Officers deal with customers both by appointment and on an ad hoc basis, putting their relationship-building skills to use in getting to the heart of customers’ needs – providing an excellent service and maximising sales.

 

Ideal for someone who can combine sound judgement with a natural flair for communication, all while demonstrating the conscientiousness, tenacity and commitment to meet challenging targets and deadlines.

 

We currently have opportunities throughout the UK.    

 

Click here to search for all available opportunities in the 'customer service and sales' job category.

 

Senior Customer Service Officer
Senior Customer Service Officers ensure that the branch sales floor is run effectively – that the needs of customers are met and sales opportunities are maximised. This involves leading, coaching and supervising staff to deliver outstanding customer service, and assisting in delivering the branch retail plan.

 

If you have good personal judgement, confident reasoning skills and a tenacious, resilient approach, this could be a role to consider. You also need to be capable of adapting your style of communication to your audience, building excellent relationships with your staff and upholding the highest standards of service.

 

Business Specialist
Business Specialists work with retail and commercial customers on a one-to-one basis, maximising sales opportunities by identifying and responding to their particular needs. Among other things, this means working with the sales floor team to generate referrals from walk-in customers.

 

This is a role for someone who is as motivated by challenging sales targets as they are the desire to treat customers fairly. You also need to be capable of sustaining a high level of concentration and commitment over a long period of time.

 

Meet & Greet Officer
Meet & Greet Officers are the first point of contact for our customers, either in person or over the telephone. Demonstrating their ability to provide a first class personalised service, along with an in-depth knowledge of our core products, they work to identify and address their customers’ immediate needs, always ensuring a positive experience.

 

An ideal role for someone with a proven track record in customer service and retail sales.

 

Please note that in order to apply for a role at HSBC, you will need to be eligible to work in the UK - although for some management vacancies we may be able to apply for a work permit on your behalf. This is dependent, however, on whether the role is 'unfilled' after considering other applicants who are currently eligible to work in the UK. 

 

Who are we looking for?Do you have the potential to grow a business, raise our profile within the community and drive income
by identifying and attracting new customers?

If so, you might like to consider one of our retail management roles:

 Retail Branch Manager
The Branch Manager is responsible for leading, motivating and coaching their team to deliver the branch plan, creating and maintaining a customer-focused retail environment that ensures outstanding service as well as maximising sales and income.

The right candidate will be adaptable, proactive and
conscientious, capable of building relationships with customers and colleagues alike. You also need to be a confident decision-maker with a head for business, a genuine passion for service, and the ability to deal with high levels of responsibility and accountability.

 

Service Branch Manager
Our Service Branch Managers oversee the ins and outs of day-to-day branch operations, ensuring that targets are met while our customers continue to enjoy high standards of service. This involves leading, coaching and developing staff, managing the sales floor, monitoring feedback, and generating business from new and existing customers.

To succeed in this role, you will need excellent leadership, influencing and networking skills, and a detailed technical knowledge of bank products, systems and processes.

 

Service & Sales Manager
In what is a very hands-on role, our Service & Sales Managers play an important part in ensuring their branch runs smoothly. As well as spending time with customers directly, they are responsible for the day-to-day coaching of branch staff and for monitoring their performance against the branch sales plan, recommending changes where appropriate.

Candidates for this role will need to demonstrate excellent relationship-building skills, along with strong powers of analysis and a methodical approach to organising their time in a way that leads to results.

 

Branch Support Officer
Branch Support Officers are responsible for training and developing staff across a number of branches, putting them in a position to optimise their use of HSBC systems, processes and products. This involves keeping abreast of new systems as well as staff training and development requirements.

An ideal role for someone who enjoys real variety and autonomy, with good organisation skills and the confidence to prioritise work and build effective networks and relationships.

 

Please note that in order to apply for a role at HSBC, you will need to be eligible to work in the UK - although for some management vacancies we may be able to apply for a work permit on your behalf. This is dependent, however, on whether the role is 'unfilled' after considering other applicants who are currently eligible to work in the UK.